What’s the Big Deal?!?
Monday, January 30th, 2006Last Saturday, my dad, brother & I went to Zong’s at the Fort strip to celebrate Chinese New Year’s Eve. I wanted us to go to ZNH in Greenbelt but my dad was making comments about the distance so I suggested we go to Zong’s since I’ve friends who recommended the place. When we got there, we sat at their waiting area because the place was packed. I noticed 2 certifications from the Philippine Tatler rating the place as "Philippines’ Best Restaurants" for 2004 & 2005.
I kept an open mind as we waited for our table to be ready. We placed our order while waiting. I ordered for pork spare ribs with spicy salt (my favorite), mixed seafood with vermicelli, fried rice, black mushroom with abalone (my dad ordered that, not me) and suckling pig with jellyfish (dad’s choice also).
In Chinese restaurants, the owner or an assistant manager is usually around to usher customers and make sure good service is available. I was disappointed not so much with the food but with the service given to us. No tea was served as we sat down. I had to ask the waiter to serve us appetizers since we’ve waited for our table for quite some time and we were hungry already. They served us adobong peanuts after a while. When they served the spare ribs, they did not include the vinegar which is usally expected whenever this dish is ordered. The abalone was sour. Even with many food servers running around, nakakadalawa o tatlong beses pa kami ng tawag before someone gives us attention. It took them a long time to refill my brother’s bottomless iced tea glass or the house tea pot. I ordered green mango shake and the mango was not blended well so bits and pieces of green mango were stuck in my straw and I had to blow into my drink to shake the mango bits off. When we complained to the receptionist about the sour abalone dish, she did not get back to us. Then she insisted that they only cook fresh ingredients. A more experienced personnel would have quietly taken the dish away and offer to replace or delete it from the bill. She probably thought that our complaint might go away if she just ignored it. Later on, when we got our bill we just asked a waiter to cancel the abalone dish from our bill kasi di talaga makain. Dapat pala waiter na lang kinausap namin. Aksyon kaagad.
Otherwise, masarap naman yung food and the prices are very reasonable. For me naman, kung ganon lang yung service eh di we could have gone to Causeway Bay, China Star or Superbowl of China.
Sana they didn’t put those Best Restaurant plaques up if they can’t live up to the expectations. I don’t know why Zong’s even got into that category when they have ignored the most basic services expected in genuine Chinese restaurants. This happens when there’s no manager around.
I tried hard to stop myself from whining after the meal because sinaway ako ng dad ko in Chinese. My dad’s right. Dapat nga I should be thankful because the Bible says we should be thankful in every circumstance. We’ve eaten our fill and masarap naman yung food. So I’m not boycotting Zong’s. I just wish I could get someone from Zong’s to read my feedback.